ADMISSIONS
Navigating the transition into care can feel overwhelming—but at Heritage Manor, our team is here to make the process clear, supportive, and seamless. We guide residents and families through every step with transparency, responsiveness, and compassion.
From insurance coordination and discharge planning to ongoing communication, we ensure a smooth transition into care and a confident start to each resident’s journey.
Insurance & Medicare Coverage
What to Bring
Comfortable Clothing
Bring a few days’ worth of easy, comfortable clothing:
- Loose-fitting shirts and pants
- Sleepwear
- Undergarments
- A light jacket or sweater
We recommend clothing that is easy to put on and take off, especially if you’ll be participating in therapy.
Footwear
Safe, supportive footwear is important during your stay:
- Sneakers or walking shoes
- Non-slip slippers
Personal Comfort Items
Familiar items can make your room feel more like home:
- Your favorite blanket or throw
- A pillow from home
- Family photos or small personal touches
- A robe or cozy layers
Toiletries & Everyday Items
We provide basic supplies, but many patients prefer their own:
- Toothbrush, toothpaste, and personal hygiene items
- Hairbrush or comb
- Skincare or preferred lotions
- Glasses, hearing aids, or dentures (with storage cases)
Entertainment & Hobbies
Staying engaged can make your time more enjoyable:
- Books or magazines
- Tablet, phone, or laptop (with chargers)
- Headphones
- Puzzles, journals, or small hobbies
What to Expect
Initial conversation with admissions.
Clinical review and insurance verification.
Clinical review and insurance verification.
Admission scheduling.
Welcome and care assessment.
Development of an individualized care plan.
Information You May Need
- Insurance cards
- Medication list
- Physician information
- Hospital discharge paperwork
- Advance directives
- Emergency contacts
Insurance Coverage
Heritage Manor works with:
- Medicare
- Medicaid
- Commercial insurance plans
- Managed care organizations
Coverage varies by plan, and our admissions team can help verify benefits and answer questions regarding coverage and eligibility.
For Hospitals and Referral Partners
Our admissions team works closely with:
- Hospitals
- Case managers
- Physicians
- Discharge planners
- Home health agencies
We strive to facilitate timely admissions and smooth transitions of care.
Discharge Planning
Discharge planning begins early in a resident’s stay to help ensure a safe and successful transition home or to the next level of care when appropriate.
Our dedicated social worker works closely with residents, families, physicians, therapists, and care teams to coordinate discharge plans that support long-term success.
Services may include:
- Home safety planning
- Coordination of home health services
- Community resource referrals
- Insurance assistance when appropriate
- Equipment recommendations
- Caregiver education
- Follow-up appointment coordination
- Community support connections
Our social services team can also assist residents with certain personal and practical responsibilities outside the facility, helping reduce stress so individuals can focus on healing and recovery.
Whether returning home or transitioning to another level of care, our goal is to make every transition as smooth, safe, and supportive as possible.